Warranty & Return Information
Warranty Period
Boat Float reserves the right to change product models, features, and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of Dealers or Consumers. Boat Float products repaired or replaced under this warranty may or may not incorporate these changes. Warranty Period for Docks and Ports are 10-year periods, prorated at 10% per year of ownership.
Note
Warranties and returns will not be honored without original receipt of purchase and images of the damaged or defective product. Warranties do not apply to floor or display models, out-of-box models, and close-out or discontinued items.
Customer service hours are 8:00 AM to 3:00 PM, Monday through Friday, CST. All returns must be properly packaged, and if the product is not being returned due to a manufacturer’s defect, it is subject to a 15% restocking fee and all freight costs incurred are the responsibility of the customer.
| Residential Warranty | Commercial Warranty | |
|---|---|---|
| Wave Dock | 10 Years | 3 Years |
| Dock Anchoring Kits | 2 Years | 1 Year |
| Dock Connection Kits | 2 Years | 1 Year |
| Dock Accessories | 2 Years | 1 Year |
| PWC Ports | 8 Years | 3 Years |
| PWC Port & Boat Port Accessories | 8 Years | 3 Years |
| Island Swim Raft | 2 Years | 1 Year |
| Island Accessories | 3 Years | 2 Years |
| Kayaks | 2 Years | 1 Year |
| Kayak Accessories | 2 Years | 1 Year |
| Universal Dock Accessories | 2 Years | 1 Year |
| Universal Boat Accessories | 2 Years | 1 Year |
| Kayak Accessories | 2 Years | 1 Year |
Docks & Ports
Boat Float warrants that the products sold hereunder will be free from manufacturing defects for a period of 10 years from date of purchase. This applies to excessive deformation of surface area, cracking, taking on water, or ultraviolet deterioration.
Parts & Attachments
Boat Float warrants that the parts and attachments sold hereunder will be free from manufacturing defects for a period of 2 years from date of purchase. This applies to cracking or breaking of an attachment due to poor workmanship. If evidence exists that the product failed due to excessive abuse, mishandling, extreme natural elements, vandalism, or an improper installation, Boat Float may choose not to replace the part(s) free of charge.
Swim Rafts, Kayaks, & Benches
Boat Float warrants that the parts and attachments sold hereunder will be free from manufacturing defects for a period of 2 years from date of purchase. This applies to cracking or breaking of an attachment due to poor workmanship. If evidence exists that the product failed due to excessive abuse, mishandling, extreme natural elements, vandalism, or an improper installation, Boat Float may choose not to replace the part(s) free of charge.
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